• All international purchases are fulfilled at a fixed rate of JPY 3,500.
• Free shipping is made for purchases for over JPY 18,000.
• We are using DHL or Japan Post (JP) to ensure all our orders can be fulfilled in a timely manner. Please do contact us at info@dmatcha.com if you have any inquiries regarding this matter.
• The rates have been calculated to ensure a fair and even amount pricing for our customers, regardless of their location.

However, in cases where shipping to remote areas or islands incurs exceptionally high shipping costs, we may need to discuss the arrangement of shipping fees.

Normally, after receiving an order, you can expect to receive your package within approximately 7 to 14 days.

<Example: Shipping to the United States>
Step 1: Your package will be shipped from d:matcha within 3 to 5 business days. Step 2: Shipping through DHL will take around 4 to 7 days for transportation.

(*) The delivery time is different for each destination, depending on the postal service and customs conditions in each country. Please note that we can't guarantee the delivery time or exact date of delivery.

Taxation and Handling of DHL

Once your order is shipped, possessive rights of the products belong to the purchaser. If the parcel does not reach its destination because the purchaser incorrectly entered the delivery address, we don't accept responsibility. Therefore, please enter the delivery address carefully and correctly. In addition, after your order is shipped, we are unable to accept any change or cancellation to your order except for damaged, defective, or wrongly shipped merchandise.

For most cases of DHL Express delivery in EU and some countries, customs clearance fees and taxes are billed upon delivery to the recipient.

Customs Duties and Taxes

Customs duties vary depending on your country. If you have to pay a custom duty, you will be required to pay the duty when you receive your order.

• Rates of Customs Duties on Tea Leaves
• United States---no duty
• Canada---no duty
• Australia---no duty
• United Kingdom---no duty up to 32 Pound (3.2 % over 32 Pound)
• European Union---0 to 3.2 %
• United Arab Emirates---no duty
• Brazil---no duty up to 50US dollar (10% over 50US dollar)
• Russian Federation---no duty up to 5,000US dollar (20% over 5,000US dollar)
• Singapore---no duty
• Taiwan---no duty up to 300TW dollar (19.4% over 300TW dollar)
• China---no duty up to 1,000 Yuan (15% over 1,000 Yuan)
• The Republic of Korea---no duty up to 100,000 Won (513.6% over 100,000 Won)

Taxes other than customs duty, for example, VAT (Value-Added Tax), can be possibly imposed when you receive the parcel (especially in the EU region). It depends on each country’s regulation, order contents, order amount, or each circumstance.
We don’t charge you any taxes with your order payment. And we are unable to bear any responsibility for any taxation issue.
For more details about what taxes may be required in your country, please contact the tax or customs authority in your country.

Return Policy

• We only accept returns within 30 days of the shipping date for products that have been unused or unopened, and within reason.
• Shipping cost is not included or covered.

Shipment of Tea Ware

• We will try our best to pack the tea ware products securely to ensure that they reach our customers in one piece.
• Due to circumstances beyond our control there may be incidents of the items breaking during the delivery process. In the event of such situations:
  
  
• Please send an email to info@dmatcha.com with photo evidence of the damage as soon as possible.
• If the product is out-of-stock, a refund will be issued.
• Each incident will be handled on a case by case basis and the final decision is up to the discretion of our d:matcha staff.

Payment Methods

• Most forms of payments are accepted, including PayPal.

Privacy Policy

All information collected on our website is used only in order to provide products or services you've requested from us, and to improve our merchandise and services.

When you register, we may request for information such as your name, email address, birth date, gender, and zip code. We automatically receive and record information on our server logs from your browser, including your IP address, and the page you requested. They are used only for business transactions and are highly confidential.

We do not rent, sell, or share your personal information, except to provide products or services you have requested or if we have sought your permission.

In the event of special circumstances, we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.