Shipping Policies

International Shipping

  • All international purchases are fulfilled at a fixed rate of JPY 3,200.
  • Free shipping is made for purchases for over JPY 13,400.
  • We are using DHL to ensure all our orders can be fulfilled in a timely manner. Please do contact us at hello@dmatcha.com if you have any inquiries regarding this matter.
  • The rates have been calculated to ensure a fair and even amount pricing for our customers, regardless of their location.

Shipping rate for subscribers

    • Subscribers to our Yabukita sencha, Okumidori sencha, Gokou sencha, and Blended Tea subscription plans will receive a discounted shipping rate of JPY 1,500. Please note that this rate will be charged with every shipment.
    • Only subscribers to our Matcha and Daiki Tanaka subscription plans are entitled to free shipping.

Due to circumstances beyond our control however, these are countries that we are unfortunately unable to ship to at the moment: the Czech Republic, Greece, and Mexico.

Returns and Exchange

  • We only accept returns within 30 days of the shipping date for products that have been unused or unopened, and within reason.
  • Shipping cost is not included or covered.

Shipment of Tea Ware

  • We will try our best to pack the tea ware products securely to ensure that they reach our customers in one piece.
  • Due to circumstances beyond our control there may be incidents of the items breaking during the delivery process. In the event of such situations:
    • Please send an email to hello@dmatcha.com with photo evidence of the damage as soon as possible.
    • If we are able to replace the product, we will ship a replacement. This service can only be provided once per item.
    • If the product is out-of-stock, a refund will be issued.
    • Each incident will be handled on a case by case basis and the final decision is up to the discretion of our d:matcha staff.

Payment Methods

  • Most forms of payments are accepted, including PayPal.

Privacy Policy

All information collected on our website is used only in order to provide products or services you've requested from us, and to improve our merchandise and services.

When you register, we may request for information such as your name, email address, birth date, gender, and zip code. We automatically receives and records information on our server logs from your browser, including your IP address, and the page you request. They are used only for business transactions of us and are highly confidential.

We do not rent, sell, or share your personal information, except to provide products or services you have requested or if we have sought your permission.

In the event of special circumstances, we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.