Shipping Policy
International Shipping (DAP)
All international orders are shipped under DAP (Delivered At Place) terms.
This means import duties, VAT/GST, customs charges, and courier handling/brokerage fees are not included in your checkout total. These additional costs must be paid directly by the customer to the local customs authority or delivery carrier upon delivery.
- Shipping Fee: JPY 3,500–4,500 depending on region.
- Free Shipping: Orders above JPY 22,000 (shipping fee waived; duties/taxes/fees may still apply).
- Carriers: DHL Express or Japan Post (EMS), selected to ensure timely delivery.
- If the actual shipping cost to your address exceeds JPY 4,500, we will contact you separately before shipping.
Effective August 29, 2025, the United States has abolished the De Minimis exemption for international e-commerce shipments.
All imports, regardless of value, are now subject to import duties, taxes, and courier fees.
In addition, DHL (and other carriers) may charge a handling/brokerage fee for customs clearance. These costs are billed separately and must be paid by the recipient.
Taxes and Customs
- Import duties, VAT/GST, and other local taxes are the customer’s responsibility.
- Courier companies (e.g., DHL) may add customs handling or brokerage fees in addition to duties/taxes.
- Rates, thresholds, and procedures vary by country—please check your country’s import rules before ordering.
- Failure to pay these charges may result in the shipment being held by customs, returned, or abandoned.
Returns and Exchange
We accept returns within 30 days of the shipping date for products that are unused and unopened, and within reason. Shipping costs are not covered.
Refunds for undeliverable or refused packages will be partial, with deductions for:
- Non-refundable outbound shipping fees
- Any return/handling costs incurred
- Damage or loss assessed upon return
Possible reasons for return include (but are not limited to):
- Customer’s failure to pay duties/taxes/fees
- Inability to clear customs
- Incorrect or incomplete shipping address
- Refusal to accept delivery
- No recipient available at delivery attempt
Shipment of Tea Ware
We package tea ware and pottery with care. However, once shipped, we cannot control transit conditions and are not liable for breakage during international transport. Cases will be reviewed individually, and resolution will be at the discretion of d:matcha staff.
Payment Methods
We accept most forms of payment, including PayPal. For questions, please contact us at info@dmatcha.com.
DDP Exceptions: When we explicitly state “Duties & Taxes Included” at checkout for certain destinations or campaigns, the above DAP terms do not apply. In those cases, duties and taxes are collected at checkout and the courier should not charge you upon delivery.
